At Client Success Matters, we empower agencies to build stronger, more strategic, and profitable client relationships. Specialising in client servicing, retention, and account growth, we provide expert consultancy, training, and fractional Client Services Director support to agencies.

Our bespoke approach simplifies complex client challenges and equips teams with actionable tools to deliver exceptional results. Whether it’s improving retention, addressing negative client feedback, or scaling accounts internationally, we tailor solutions to meet your agency’s unique needs.

With 20+ years of experience, we’re dedicated to helping agencies move from managing clients to building lasting partnerships.

I have worked in marketing for 20+ years both agency and client side, so have a wealth of knowledge on what it takes to truly building lasting relationships with clients and how to grow them. I have grown clients by up to £2m in one year, turn clients into multi-million pound global clients, won £1m projects, moved to Australia to ensure continuity between offices and set up a Client Services Department from the ground up. I know take all of this experience and help agencies do the same so they can thrive and grow sustainably.