Investing in retention strategies & by nurturing your existing customer base you can boost your business revenue by 30%.

Qurio Lab’s expert team in luxury and fashion e-commerce specialises in the art of cultivating lasting customer relationships. We believe in data-first and personalised strategies, we’ll help you reduce costs and unlock the full potential of your customer base and supercharge your customer’s lifetime value.

Through meticulous segmentation models and qualitative research, we offer a 360-degree customer-centric vision that ensures your strategies hit the bullseye every time.

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With 14 years of experience driving customer-centric growth for luxury brands, I’ve been at the forefront of transforming businesses.

From Farfetch’s early days through its IPO to shaping global strategies for names like Loquet London, Scholl Shoes, Casablanca Paris, and Cece Jewellery, my journey blends strategic insight with practical expertise in luxury customer marketing and analytics.